At Drew X, we want every customer to be confident in their purchase. If you are not completely satisfied with your order, please review our return policy below.
30-Day Return Window
Customers may request a return within 30 days of delivery. To be eligible for a return, the item must meet all return requirements listed below.
Return Authorization Required
Before returning any item, customers must contact [email protected] and obtain a Return Authorization (RA) number. Returns sent without prior authorization may be refused.
Return Eligibility Requirements
To qualify for a refund, the watch must:
- Be returned within 30 days of delivery
- Be in like-new condition with no signs of wear
- Be free of scratches, dents, damage, or signs of wear
- Include the original presentation box
- Include the watch pillow
- Include the bracelet adjustment tool
- Include all original packaging and accessories
Drew X reserves the right to inspect all returned items before issuing a refund.
Non-Returnable Items
The following items are not eligible for return:
- Watches showing signs of wear
- Watches with scratches, dents, or damage
- Watches with resized or adjusted bracelets
- Watches missing links, packaging, tools, or accessories
- Clearance or final sale items (if applicable)
A resized bracelet is considered a used watch and is not eligible for return.
Return Shipping
Customers are responsible for return shipping costs.
A flat $15 return shipping fee will be deducted from approved refunds.
Customers are responsible for securely packaging returned products during shipment.
Drew X is not responsible for items lost or damaged during return transit.
Refund Process
Once the returned item is received and inspected, customers will be notified of approval or denial of their refund.
If approved:
- Refunds will be issued to the original payment method used for purchase.
- Refunds are typically processed within 5–10 business days after approval.
- Original shipping charges, if any, are non-refundable.
Depending on your financial institution, additional processing time may apply before funds appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact [email protected] within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photographs of the product and packaging
Drew X will work with you to resolve the issue as quickly as possible.
Exchanges
At this time, Drew X does not offer direct exchanges. Customers wishing to purchase a different model may return an eligible watch in accordance with this policy and place a new order separately.
Refused Returns
If a returned item does not meet the requirements of this policy, Drew X reserves the right to:
- Reject the return
- Return the product to the customer
- Issue a partial refund when appropriate